Returns & Refunds

BC Racing Returns Policy

1: Goods not required:

Distance purchasing customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day from the date of receipt of the item/s. Goods returned within this 7 working day cooling off period will not be charged a restocking and handling fee.

If the goods are returned outside the seven working day cooling off period then a 20% restocking and handling fee will be levied to cover internal processing costs involved in goods being returned.

To return your purchase, please contact us with notification that the goods are being returned either by email to sales@czokbrand.com. Please package the relevant item(s) securely and send it to us with the return form (found at the bottom of this page) so that we receive it within seven working days of the day after the date that the item was delivered to you.

For your protection, we recommend that you use a recorded-delivery service such as Special Delivery to ensure adequate insurance coverage in case of the goods being lost or damaged in transit. Please note that you will be responsible for the costs of returning the items to us.

2: Goods arrived damaged, defective or incorrect

You must contact us to make us aware of the problem and return the goods within 30 days of receipt either by email to sales@czokbrand.com. Please package the relevant item(s) securely and send it to us with the return form (found at the bottom of this page). You will be responsible for returning the goods at your cost. Czok will refund return carriage costs with a maximum refund equivalent to Czok’s charges for the package being dispatched from Czok to the customer. These charges are calculated on both the weight and the size of the package. Please contact us for details of carriage refunds. Replacement goods will not be shipped out before the original items are returned. We will cover all applicable and reasonable carriage costs involved.